FAQs
Orders & Payment
Do you offer Cash on Delivery?
Yes. We offer Cash on Delivery (COD) all over Pakistan. You pay when your order arrives at your door.
How do I place an order?
Add your products to the cart, go to checkout, enter your name, address and phone number, and confirm. You will receive an order confirmation, and our team may call or WhatsApp you to verify the order.
Can I order on WhatsApp?
Yes. Send us the product name or screenshot on WhatsApp at [0336-8993388] and we will place the order for you.
Can I cancel or change my order?
Yes, as long as it has not been dispatched. Contact us on WhatsApp as soon as possible with your order number.
Shipping & Delivery
Do you deliver all over Pakistan?
Yes. We deliver to all major cities and towns across Pakistan through our courier partner PostEx.
How long does delivery take?
Karachi: [1–2] working days. Other cities: [3–5] working days. Remote areas may take a little longer.
What are the delivery charges?
Delivery charges are calculated at checkout based on your city and order size. You will see the exact amount before you confirm your order. No hidden charges.
How can I track my order?
Once your order is dispatched, you will receive a tracking number by SMS or WhatsApp. You can track it on our Track Your Order page or on the PostEx website.
Packaging & Damage
Glassware is fragile. How do you pack it?
Every order is packed with bubble wrap and protective cartons designed for glass and crockery, so it reaches you safely.
What if my item arrives broken or damaged?
Please record an unboxing video when opening your parcel. If anything is broken or damaged, WhatsApp us the video within [24/48] hours of delivery and we will arrange a replacement.
Returns & Exchange
Can I return or exchange a product?
We only accept returns or exchanges if the product arrives damaged, broken, defective, or is different from what you ordered. Returns are not accepted for change of mind or if you no longer want the item. To make a claim, WhatsApp us your unboxing video within [24/48] hours of delivery.
How do refunds work?
If your claim is approved, we will first offer a replacement of the same product. If it is out of stock, your refund will be sent by bank transfer or JazzCash/Easypaisa within [5–7] working days.
Products
Are your products good quality?
Yes. We import our products directly and check them before dispatch. Our borosilicate glassware is heat resistant and suitable for hot and cold drinks.
Do the products look the same as the pictures?
We use real product photos wherever possible. Slight colour differences may appear due to lighting or screen settings.
Do you offer bulk or wholesale orders?
Yes. We supply in bulk for shops, restaurants, events and corporate gifting. Contact us on WhatsApp at [your number] for wholesale prices.
Still have a question?
WhatsApp: [+92-3368993388]
Email: homepluscrockery@gmail.com
Timings: [Mon–Sat, 12pm–8pm]