Refund policy
At HomePlusCrockery.com, every order is checked and packed with care. Returns and exchanges are accepted only if your item arrives damaged, broken, defective, or different from what you ordered.
We do not accept returns or exchanges for:
- Change of mind or no longer wanting the item
- Items that have been used, washed, or damaged after delivery
- Slight colour differences due to lighting or screen settings
How to Make a Claim:
- Record a clear unboxing video when you open your parcel.
- Contact us on WhatsApp at [your number] within 48 hours of delivery.
- Share your order number, the unboxing video, and photos of the damaged or wrong item.
- Keep the item and all original packaging until your claim is resolved.
Replacement & Refund:
- Once your claim is approved, we will send a replacement of the same item at no extra cost.
- If the item is out of stock, we will refund the amount of that item by bank transfer, JazzCash, or Easypaisa within 7 working days.
- Delivery charges are non-refundable.
Claims without an unboxing video, or made after 48 hours of delivery, may not be accepted.
Thank you for shopping with Home Plus Crockery!